What and how?
We collect and use information about you to assist us in providing you with the best possible retail experience. You provide us with your information directly when you make a purchase and we also collect elements of your information indirectly such as the route you have taken around our online store.
We may analyse the information that you supply to us and share your personal data with third parties who help us segment and understand our customers by providing additional information. We use this to provide you with a more personalised experience.
To learn more about how your information will be used, including how to make changes to it or request its rectification, you can (by law) make a data subject request. To do so, please email [email protected].
Information Collected Upon Purchasing
When you make a purchase on our online store, we will collect necessary information about you to ensure we can fulfil your order to the best of our abilities.
When paying by card, we will collect your payment information in order for us to process the payment. We may ask for additional information from you for a number of reasons: e.g. prevent fraudulent transactions, comply with anti-money laundering obligations for high-value transactions or to ensure that we comply with our legal obligations (age restrictions if applicable).
When you place an order with Bibulo for products or services that will be delivered, collected or provided at a later date, we will need to take additional contact details and delivery information from you so that we may complete your order. We may use third-party couriers to deliver your order and will need to share your contact information with them so that they can have goods delivered to you.
How Can You Manage the Information We Hold?
– Once you have registered for an account online, you can manage your information by signing in.
– Alternatively, you can contact our Customer Service team by email or by phone.
To learn more about your information held by us, including how to make changes to it, or request its deletion, you can (by law) make a data subject access request. To do so, email [email protected]. Please note: we may need to exclude certain information from your request for the protection of other individuals’ privacy, or because we are permitted to exclude information for legal or other reasons.
How We Keep Your Information Safe.
Security measures are in place to keep your information secure. Where we ask third parties to work on our behalf, we always make sure that they also have sufficient information-security measures in place.
We will not share your information with any third parties who might wish to market their goods and services to you unless you have provided your consent. Bibulo does not routinely share information outside of the European Economic Area (EEA). If it is necessary, we will only do so with the relevant protection, in line with data protection legislation requirements.
How Long Will We Keep Your Information?
Bibulo is committed to keeping your personal information only for as long as is necessary, or where we have a legitimate interest to do so. In cases where wes no longer require personal information, eg, for analytical and research purposes or transaction information, we will remove any personal details about you.
If you have registered for an account on bibulo.com then we will continue to retain your personal information in order to maintain your account. We understand that some of our customers do not shop with us on a regular basis, but if you have not made a purchase with Bibulo for a continuous period of four years, then we will delete your account details and all personal information that we hold about you. If you wish to use your account after this time, you will need to sign up to a new account.
If you have not registered for an account on bibulo.com then Bibulo will only retain your information for as long as we have your consent to send you marketing.
If you shop online with us but use our Guest Checkout path, we will only retain your personal details for a reasonable period of time after you have completed the transaction. This is in order to fulfil any contractual obligations such as refunds and guarantees.
Please note: if you have registered for an account on bibulo.com but choose to use our Guest Checkout path, we will automatically add the Guest Checkout purchase to your customer record internally. It will not be visible on your order history page as that will only show orders through the registered user journey. If you would prefer that this does not happen, then please use a different email address not already registered with us.
When you contact Bibulo through any channel (including by phone, post, email or social media), we will collect information about you in order to respond to your query, request or feedback. Please note: if you contact us by phone, your call may be recorded for quality, training and security purposes. Additionally, calls may be monitored (without your consent) to allow us to collect information for security and regulatory purposes.
If we specifically change the way in which we use your personal information, or if we need to notify you about a change to the information that we hold about you, we will specifically contact you.
Our Website Security
Security of our website is of utmost importance to us. Our site uses software to provide high-level encryption technology. We use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet. However, we cannot make absolute guarantees about the security of the information you provide over the internet, and as such, we cannot be held responsible for it.
We will never contact you by email to request personal details. For information of this nature, we will only contact you by telephone.
Never send any sensitive information, such as passwords or credit card information, via email.
In creating a password to access certain parts of our website, you are thereby responsible for keeping it confidential. Please do not share a password with anyone.